Terms of Working With Nawel Izard

1. Communication Standards

Email is the only accepted method of communication. All client communications must be directed to admin@nawelizard.ca. Direct messages, text messages, and social media communications will not be monitored or acknowledged. Email is required for any reply. Telephone calls to the business number will only be answered M-F between 9-4pm.

2. Deposits and Payment Terms

All deposits are non-refundable. All services are billed on a flat fee basis, inclusive of applicable taxes unless stated otherwise. Fees and rates are subject to change at any time. The rate in effect at the time of signing the engagement agreement or invoice will apply to that matter. Work outside the agreed scope will be billed separately. Work will begin only once the required deposit has been paid.

3. Conduct and Professional Boundaries

Clients are expected to communicate respectfully, follow processes, engage in good faith, and maintain honesty. Nawel Izard Law may end the solicitor-client relationship at any time if conduct becomes disrespectful, abusive, uncooperative, or incompatible with professional obligations.

4. Exclusive Practice Philosophy

Nawel Izard Law is a boutique and selective practice. The firm accepts a limited number of clients to provide attentive, high-quality legal service. Acceptance into the firm’s client book is discretionary.

5. Scope of Work and Boundaries

Legal services will be provided only for matters expressly agreed to. The firm will not provide advice outside the engagement or respond to communications outside working hours unless arranged.

6. Client Responsibilities

Clients agree to provide accurate information, review documents promptly, respond to emails in a timely manner, and respect the firm’s processes.

7. Termination of Services

The firm may withdraw from representation if required by professional obligations, if the relationship becomes unworkable, if fees remain unpaid, or if communication boundaries are repeatedly ignored.