Terms of Working With Nawel Izard

CLIENT COMMUNICATION, RETAINER, AND PRACTICE POLICIES
NAWEL IZARD, BARRISTER & SOLICITOR

These policies govern all interactions with NAWEL IZARD, BARRISTER & SOLICITOR (the “Firm”) and are intended to ensure clarity, professionalism, and compliance with applicable ethical and regulatory obligations.

COMMUNICATION STANDARDS

Email is the sole accepted method of formal communication with the Firm.

Text messages, direct messages, social media communications, and other informal platforms are not monitored and will not be treated as official file correspondence. The Firm may, at its discretion, use such platforms solely for administrative or logistical purposes, including scheduling and payment-related communications. All substantive communications, instructions, and legal inquiries must be submitted by email.

Telephone calls to the Firm’s business number are answered Monday to Friday between 10:00 a.m. and 4:00 p.m., excluding statutory holidays. The Firm does not guarantee immediate availability by telephone.

RETAINER AND DEPOSIT POLICY

All retainers, deposits, flat-fee payments, and advance payments made to the Firm are strictly non-refundable under all circumstances.

Flat-fee deposits secure the Firm’s availability, initiate work on the file, and compensate the Firm for professional time, administrative work, and opportunity cost. Once paid, such deposits are earned upon receipt and will not be refunded, whether or not the matter proceeds to completion, instructions change, or the client elects not to proceed.

This policy reflects the Firm’s operational requirements and the allocation of professional time and resources.

CONDUCT AND PROFESSIONAL BOUNDARIES

Clients are required to communicate respectfully, act in good faith, and provide accurate and honest information.

The Firm reserves the right to terminate the solicitor-client relationship, at its sole discretion, if client conduct becomes abusive, disrespectful, threatening, misleading, uncooperative, or otherwise incompatible with the Firm’s professional, ethical, or legal obligations.

SELECTIVE PRACTICE AND DISCRETION

NAWEL IZARD, BARRISTER & SOLICITOR operates as a boutique and selective legal practice.

The Firm accepts a limited number of clients in order to provide focused, high-quality legal services. Acceptance of any client or matter is entirely discretionary and subject to capacity, suitability, and alignment with the Firm’s practice areas.

SCOPE OF SERVICES AND AVAILABILITY

Legal services are provided only for matters expressly agreed to in writing.

The Firm does not provide legal advice outside the scope of the agreed engagement and does not respond to communications outside regular business hours unless expressly arranged in advance. No solicitor-client relationship is formed unless and until confirmed in writing by the Firm.

CLIENT RESPONSIBILITIES

Clients are responsible for providing complete, accurate, and timely information, reviewing documents promptly upon receipt, responding to Firm communications in a timely manner, and complying with the Firm’s processes, timelines, and instructions.

Delays, omissions, or inaccuracies may adversely affect the progress or outcome of a matter, for which the Firm accepts no responsibility.

TERMINATION OF SERVICES

The Firm may withdraw from representation where required or permitted by professional conduct rules, where fees remain unpaid, where communication boundaries are repeatedly disregarded, or where the solicitor-client relationship becomes unworkable.